Delivery Information

All items are fully insured, carefully blanket wrapped and delivered inside your home or office. Furniture can not be used for the transportation of other items therein, unless included in the quote and agreed upon beforehand.

Quotes

All quotes given through this web site are valid for 30 days from the quote being submitted. In order to receive the quoted price, you must record the quote number and reference that number in all further communications with us. Prices are subject to change if important details are not received in the initial quote request. Such details would include stairs or other obstacles to prevent parking near your building.

Quote Transfers

Using the "Transfer Quote" tab above a quote in your account, you are able to transfer ownership of a quote to another individual using their email address. Upon acceptance of the quote quote, said individual is responsible for payment and for maintaining the correct delivery and contact information for the shipment. 

Quote Confirmation

In order to accept the quote, you must provide full pickup and delivery addresses, as well as valid contact information for both the pick up and delivery. Once this information is filled in, you will be brought immediately to our secure online payment screen where you can pay for your shipment with Visa or Mastercard. Full payment and all valid shipping information are required before we can proceed with the shipment.

Delivery and Pickup Times

Quoted delivery and pickup times are estimates and may fluctuate due to weather, traffic or other conditions beyond our control. We will contact the receiver or shipper with updated times in the case that such conditions occur. All shipments are scheduled based on payment date. Payment must be received a minimum of 72 hours before the truck leaves which will be scheduled to pick up the shipment. Shipments are placed on the next available truck going to the area of pick up or delivery. Shipments are scheduled in the order in which payment is received.

Inside Delivery

The TSC Moving service includes delivery into your home, apartment or business. TSC Moving must be informed about relevant obstacles like elevators and staircases at the time of payment. TSC Moving reserves the right, at the time of the delivery, to limit the delivery to curbside or the building entrance if:

• the building is not accessible by the delivery truck
• items do not fit through narrow openings or door frames
• the items do not fit in the elevator or the elevator is not available
• other relevant obstacles prevent the delivery 
• relevant delivery information was not given
• the delivery turns out to bear risks for the delivery team, the building or the shipment
• time and physical efforts of the delivery go beyond acceptable limits 

Communication

Multiple emails are sent out to both sender and receiver throughout the shipment process. The owner of the quote is responsible for verifying and maintaining this information. Delivery and pickup times are sent through these emails, so it is your responsibility to check emails regularly to be certain of the most current information. In the submission forms, there are fields for Email and three phone numbers. If there are additional ways to contact you or special conditions on any of these methods, please give all details in the Additional Notes of a shipment. Ordinary information is all sent via email, but phone numbers are necessary for the driver to be able to contact someone at the pickup or delivery address in the event of schedule changes or any other complications.

Payment

Payment is required prior to pickup of any shipment. We accept payment via Visa and Mastercard using our secure online payment form or over the phone. We also accept payment via PayPal.

Refunds

Refunds are available at any time prior to the 72 hour window before the truck leaves to pick up the shipment. After the start of the 72 hour window before the truck leaves, a cancellation will be subject to a 10% refund deduction. Beginning with the day for which the pick up has been scheduled, any and all refunds are subject to a 20% refund deduction. If pickup has been scheduled but no one is there at the scheduled time to release the shipment, a refund will be subject to a 30% deduction. After the item has been picked up, no refund is available.

Redelivery Charge

If no one is available to receive delivery of a scheduled shipment, and other arrangements have not been made with us prior to the day of delivery, the delivery will be rescheduled for the next available truck and a redelivery fee will be assessed at an additional 50% of the original charge.

Shipment Return Charges

TSC Moving charges for the return of shipments to the origin, if the reason lies not within our responsibility. The return fee is between 50% and 100% of the delivery fee depending on the given circumstances.

If a shipment is refused at delivery TSC Moving will try to collect immediate payment for it’s return to the sender. If that is not possible we will pick the shipment up for return on the next possible trip after payment has been made. TSC Moving reserves the right to place the shipment at curbside if both sender and receiver decline responsibility.

Delivery Inspection

An authorized recipient must be present at the delivery location to sign for the delivery. Said recipient must sign for the shipment and verify that the piece is in the expected condition. In the event of alleged damage, both the recipient and the driver must document the damage and the recipient must fill out a damage claim and fax or email to TSC Moving headquarters. TSC Moving shall not be held responsible for any damage not properly documented with the driver present at the time of delivery. 

Privacy Policy

Agreement to these terms and conditions also includes agreement to our Privacy Policy 

Use of this web site for obtaining and managing any quote constitutes full acceptance of these terms. Terms and Conditions are subject to change without prior notice. Current terms at the time of quote confirmation and payment shall be valid for each respective quote.